01Data Controller & Contact

Our designated privacy contact manages compliance inquiries, user-rights requests, and coordination with regulators under GDPR and comparable privacy frameworks.

02About Milo

Milo is a social talk platform designed for real-time conversation, profile discovery, and community connection. This Privacy Policy describes how Scheibling Speranza ("we", "us", "our") handles personal information when you access Milo - Social Talk (com.milo.zenvraapp) on mobile or web clients.

03Information We Collect

Device & technical data

• Device model, operating system version, app build, language, and time zone
• Unique device identifiers, advertising ID, and diagnostic crash reports
• IP address, network type, connection timestamps, and server activity logs

Account & registration

• Email address, phone number (if provided), hashed password, date of birth, user ID
• Verification tokens and account recovery information

Profile & identity

• Display name, nickname, username, avatar, profile photo, and self-introduction
• Optional gender, age range, or preference fields you choose to disclose

Chat & communication

• Text messages, conversation threads, read receipts, and message timestamps
• Voice notes and file attachments exchanged in chat

Video communication

• Session metadata such as duration, participants, and connection quality
• User-initiated captures or uploads — not recorded without consent where law prohibits it

Images & media

• Photos, videos, and other media you upload, send, or publish within Milo

Payment (when applicable)

• Transaction metadata handled by payment partners — full card numbers are never stored by us

04How We Use Your Information

• Platform operation — create accounts, deliver chat, video, matching, and social features
• Trust & safety — identify CSAM, CSAE, fraud, spam, harassment, and policy breaches
• Account protection — safeguard credentials, prevent abuse, and maintain service integrity
• Legal compliance — satisfy regulatory, tax, and lawful disclosure obligations
• Customer assistance — handle support tickets, privacy requests, and deletion workflows
• Product improvement — analyze aggregated usage patterns to refine features and performance

05Security Measures

• Transport encryption (TLS/SSL) and at-rest protection for sensitive records
• Role-based access controls and staff training on data handling practices
• Continuous monitoring, security patching, and documented incident response

06Data Retention

• Account & profile — retained while active; removed within 30 days after confirmed deletion
• Chat & media — kept during active use; erased upon account deletion unless legally held
• Payment records — up to 7 years for financial and tax compliance
• Security & compliance logs — up to 3 years
• Support & privacy correspondence — up to 2 years after case closure
• Advertising preferences — until opt-out or deletion, then purged within 30 days

07Sharing & Third-Party Services

We may disclose information to:

• Service providers — cloud hosting, analytics, customer support, and moderation vendors
• Payment processors — for in-app purchases and subscription billing
• Advertising partners — only where permitted and subject to your opt-out choices
• Public authorities — when legally required or necessary to protect users, especially in CSAM/CSAE matters

We do not sell personal information under CCPA, VCDPA, or equivalent statutes.

Right to know: You may inquire whether Milo shares your data, with whom, for what purpose, and for how long. Email SperanzaScheibling143@gmail.com with subject "Right to Know About Data Sharing" or navigate to Settings > Privacy & Security > Data Sharing Request. We respond within 15 business days after identity verification.

08Your Rights & Controls

Depending on your jurisdiction, you may request access, correction, deletion, portability, objection to processing, consent withdrawal, disclosure details, and opt-out from targeted advertising. Contact SperanzaScheibling143@gmail.com — we respond within 30 days or as local law requires.

Account deletion: Settings > Account > Delete Account, or refer to milo-delete-account.html. Deletion removes your profile, chat history, and media except where retention is legally mandated.

09Children's Privacy

Milo is not intended for children under 13. Registration requires a minimum age of 13; users under 18 may need parental consent in certain regions. Paid and mature features require 18+. Contact SperanzaScheibling143@gmail.com if you believe a child under 13 has created an account. See milo-child-protection-policy.html for additional safeguards.

10International Transfers & Policy Updates

Your data may be processed outside your country of residence using Standard Contractual Clauses or equivalent safeguards. We may revise this Policy; material changes will be reflected in an updated Last Updated date and, where appropriate, in-app notice.